At Novel Academy, we strive to provide high-quality educational content and ensure a satisfying learning experience. We understand that sometimes plans change, and you may need to request a refund or cancel your enrollment. Please read our Refund & Cancellation Policy carefully to understand your rights and obligations.
The following items and services are non-refundable:
While our standard policy is to not offer refunds, we understand that exceptional circumstances may arise. In such cases, we may, at our sole discretion, consider exceptions to this policy. Exceptional circumstances may include:
To request consideration under exceptional circumstances, please contact our support team at support@novelacademy.com with detailed information and any supporting documentation.
If you experience any technical issues that prevent you from accessing our courses or digital products, please contact our support team immediately. We are committed to resolving any technical problems promptly to ensure you can access the content you have purchased.
Novel Academy reserves the right to update or modify this Refund & Cancellation Policy at any time. We will notify you of any changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after any changes signifies your acceptance of the revised policy.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thank you for choosing Novel Academy. We are dedicated to protecting your privacy and providing you with a secure learning environment.